billing

gerry64
gerry64 ✭
in SharpCharts
Can anyone tell me how to get aholsd of the billing department? I signed up for extra but got billed for extra and realtime Canada and U.S. thxs

Comments

  • markd
    markd mod
    On the membership page is box called "Your Membership". In that box is a link called "Have a question?" Click on that link and fill in the form.
  • gerry64
    gerry64 ✭
    Yup ok I had already done that but didn't receive a response.
    Thx u I'll wait for a few more days....
  • markd
    markd mod
    edited April 2017
    @gerry64 Check your junk email folder. Some email software can identify Stockcharts email as junk. If you have any marked as junk or spam, unmark it.
  • gerry64
    gerry64 ✭
    yup I did that, if its one problem I have with stock charts, they never answer emails. When I renew my subscribtion I get an email pronto but when I ask a question I never get an answer.

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